User Guide

About your order

Q: Can I change the color or design?

A: We are very sorry, but we cannot accept changes to the color or design specified by the customer.

About payment methods

Q: Please tell me the payment method.

A: Our store currently supports the following payment methods.

・PayPal
・Credit card (VISA, Mastercard, JCB, AMEX)
・Convenience store payment (Famini Mart, Lawson, Seikomart, Ministop)
・Payeasy
・Smartphone payment (LINE PAY, PayPay, Merpay)

About shipping and shipping charges

Q: Can I specify the delivery date?

A: Yu-Packet is a post-in shipping method, so
Only Sagawa Express accepts date and time specifications.