Exchange/Return
About cancellation
We accept cancellations before the product is shipped.
If you wish to cancel, please contact our service center via email.
Please note that we cannot accept cancellations if the corresponding conditions are not met, such as if shipping arrangements have already been made.
*Cancellations made after 9:00am or 3:00pm on the same day will not be accepted.
About returns
If you wish to return a product due to customer circumstances, please contact us within 14 days of receiving the product.
*Returns cannot be made after 14 days have passed.
*Returns are only accepted for unopened and unused products. It must also be included in the original packaging.
*If the exchange or return is due to a defect in the product or an error on our part, we will bear the full cost of shipping for the exchange or return.
Please note that in the case of other exchanges or returns, the round-trip shipping costs for the exchange or return will be borne by the customer.
About refund fees
When canceling or refunding an order after it has been confirmed, a refund fee may be charged. Please note that any fees incurred in the event of an order error or cancellation or refund due to customer convenience will be borne by the customer.